The returned goods/products will be checked with the receipt together and the goods should be in the good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products has been used or damaged by the customer, there will not be any refund. Rusco will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will received their refund within 7 days after the confirmation.

Item cannot be returned by mail or to a RUSCO retail store. If you receive a damaged or unsatisfied Rusco, please email Customer Service with the following information:

  • Order number for the item
  • Date of arrival
  • Condition of item at time of arrival
  • Detailed explanation of the issue
  • Whether you want a refund or replacement

Please contact us at or call +603-2858 9031 if you have any questions or doubts.